L2 Technical Support

We are passionate about what we do and we strive to be better with each day that goes by. 

We want to contribute to the generation of a technological community powered by the conviction that, through small actions, we can help create a better world.

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

The Key Responsibilities are:

• Researching and identifying solutions to software and hardware issues.

• Diagnosing and troubleshooting technical issues, including account setup and network configuration.

• Asking customers targeted questions to quickly understand the root of the problem.

• Tracking computer system issues through to resolution, within agreed time limits.

• Talking clients throu...