L2 - Technical Support Engineer

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Position Overview

We are seeking a talented and enthusiastic L2 Technical Support Engineer to join our Technical Support Team. The ideal candidate will be certified in ITIL, MCSE, CCNA, and Office 365 (preferred), and will play a key role in ensuring the continuity, stability and efficiency of our IT services.

Key Responsibilities

• Provide network and telecommunication services for internal and external customers in an efficient and timely manner.
• Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues.
• Provide, maintain, and monitor the company's Global desktop computing environment to ensure seamless desktop services.
• Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines.
• Ensure accurate and timely c...