L2 Technical Support Engineer

TD SYNNEX – Shyft Services is a leading global technology distributor supporting enterprise customers and channel partners worldwide. We partner closely with OEMs such as Broadcom to deliver mission-critical cybersecurity, infrastructure, and support services. Our teams operate at the intersection of security, availability, and customer success.

About the Role

An L2 Technical Support Engineer is responsible for providing advanced technical support for Symantec and Broadcom Endpoint Security products, delivering 24x7 reactive and proactive support for enterprise customer environments.

This role supports complex security deployments, integrates with customer infrastructure, and resolves high-impact incidents to restore and maintain secure system operations.

The L2 technician will act as a trusted advisor, collaborating with customers, onsite technicians, Broadcom engineering, and internal teams to diagnose complex issues, drive resolution, and improve ov...