L2 Telecom Engineer

Job Description:

• The Telecom L2 Engineer is responsible for providing advanced technical support and troubleshooting for telecom networks
• This role involves handling more complex issues that are escalated from the L1 support team and ensuring the stability and performance of the network

Key Responsibilities:

• Advanced Troubleshooting Diagnose and resolve complex network issues that L1 support cannot handle
• Network Maintenance Perform regular maintenance and updates on network systems to ensure optimal performance
• Incident Management Manage and resolve incidents ensuring minimal downtime and impact on services
• Escalation Management Escalate unresolved issues to L3 support or other relevant teams when necessary
• Documentation Maintain detailed records of network configurations incidents and resolutions
• Advanced Troubleshooting Diagnose and resolve complex network issues that L1 support canno...