Job Description
Description
Join our dynamic and growing Managed IT Services Provider as a Level 3 IT Helpdesk Engineer. We are looking for a highly skilled technical leader to serve as the final escalation point for complex technical issues across diverse client environments. This in-person position is ideal for senior engineers who thrive in high-accountability, hands-on MSP settings.
Key Responsibilities:
+ Act as the top-level escalation for complex production issues.
+ Diagnose and resolve advanced problems in infrastructure, cloud, identity, and applications.
+ Lead root cause analysis and implement long-term remediation solutions.
+ Design, implement, and maintain enterprise-grade IT solutions.
+ Take ownership of complex technical projects for both clients and internal teams.
+ Ensure seamless transition of new services and solutions into support.
+ Mentor and support Level 1 and Level 2 engineers.
+ Maintain ...
Join our dynamic and growing Managed IT Services Provider as a Level 3 IT Helpdesk Engineer. We are looking for a highly skilled technical leader to serve as the final escalation point for complex technical issues across diverse client environments. This in-person position is ideal for senior engineers who thrive in high-accountability, hands-on MSP settings.
Key Responsibilities:
+ Act as the top-level escalation for complex production issues.
+ Diagnose and resolve advanced problems in infrastructure, cloud, identity, and applications.
+ Lead root cause analysis and implement long-term remediation solutions.
+ Design, implement, and maintain enterprise-grade IT solutions.
+ Take ownership of complex technical projects for both clients and internal teams.
+ Ensure seamless transition of new services and solutions into support.
+ Mentor and support Level 1 and Level 2 engineers.
+ Maintain ...
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