L3 Support Engineer

Role Mission

The primary mission of this role is to ensure the high availability and stability of enterprise applications running on IBM WebSphere and Red Hat OpenShift. This is a support-centric position focused on proactive monitoring, rapid incident resolution (L3), and the continuous optimization of production environments to meet strict Service Level Agreements (SLAs).

Key Responsibilities

Incident & Problem Management (L3): Act as the final point of technical escalation for complex outages involving WebSphere Application Server (WAS) and OpenShift clusters.

Production Stability: Monitor environment health 24/7 using enterprise observability tools and execute immediate recovery actions during critical failures.

Automation & Scripting: Develop and maintain Bash and Python scripts to automate repetitive support tasks, log collection, and automated health checks across the platform.

Root Cause Analysis (RCA): Lead deep-dive investigations ...