L3 Support Engineer

We are seeking an experienced L3 Support Engineer to join our team, specializing in Python-based applications and MongoDB databases. The ideal candidate will provide advanced technical support, troubleshoot complex issues, and collaborate with development and operations teams to ensure system reliability and performance.

Key Responsibilities:

- Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases.

- Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity.

- Develop and maintain scripts and tools for monitoring, automation, and reporting.

- Document troubleshooting steps, solutions, and best practices for knowledge sharing.

- Participate in on-call rotation and provide timely responses to critical incidents.

- Communicate effectively with stakeholders, providing updates and post-incident reports.

- Collaborate with development te...