Job Description
**L3 Support Engineer**
- ___________________________________
Location: Mexico
Type: Full-time
Department: Technology
- ___________________________________
**Summary**
**Responsibilities**
- Support role diagnosing and fixing coding issues within defined SLAs
- Work closely with the engineering team to drive resolution of client issues
- Influence and suggest improvements on the roadmap to enhance client experience, focusing on portfolio analytics
- Create documentation, runbooks and code snippets to share with clients and internal engineering teams
- Execute on support issues while also building out the function and automating resolution of repeat issues
**Eligibility Requirements**
- Overall technology experience
- Must be comfortable coding in debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling
- Must have a basic knowledge of UI and API integration
- Hands-on experience with Java
- ___________________________________
Location: Mexico
Type: Full-time
Department: Technology
- ___________________________________
**Summary**
**Responsibilities**
- Support role diagnosing and fixing coding issues within defined SLAs
- Work closely with the engineering team to drive resolution of client issues
- Influence and suggest improvements on the roadmap to enhance client experience, focusing on portfolio analytics
- Create documentation, runbooks and code snippets to share with clients and internal engineering teams
- Execute on support issues while also building out the function and automating resolution of repeat issues
**Eligibility Requirements**
- Overall technology experience
- Must be comfortable coding in debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling
- Must have a basic knowledge of UI and API integration
- Hands-on experience with Java
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