L3 Systems Administrator

L3 Systems Administrator

Work Type: Full-time , Remote/WFH (Usually US Hours/Night shift). Start Date: TBD.

Job Role & Responsibilities & Requirements

• Resolve complex technical issues directly with customers submitted by phone, email, and onsite.
• Act as the primary escalation point from tier 1 and tier 2 support technicians.
• Provide training as needed to the tier 1 and tier 2 support teams.
• Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching).
• Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware.
• Advanced experience with the management of Citrix environments including XenApp, XenDesktop and NetScaler products.
• Advanced experience with setting up, managing, and troubleshooting A...