L3 Technical Support Engineer

Overview:

Our US-based MSP client is seeking a motivated and skilled Technical Support Engineer (Level 3) to provide advanced support for their clients' IT infrastructure. This role requires strong problem-solving skills, attention to detail, and the ability to manage client servers, Fortinet networking equipment, and O365 environments.

Key Responsibilities:

• Provide Level 3 technical support for Windows systems and Linux servers.
• Manage client servers, including routine maintenance, troubleshooting, and performance monitoring.
• Support and configure Fortinet networking equipment, ensuring optimal performance and security.
• Respond to network management requests and resolve complex issues in O365 environments.
• Provide support for email filtering services, ensuring clients' email systems remain secure and functional.
• Handle escalations from Level 1 support and assist with more adva...