Lab Manager - III

Responsibilities:

oApplying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements

oSupport the implementation of new technologies and equipment in the lab environment

oAssesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations

oAdvises and provides insight on development of lab standard operating procedures (SOPs) and policies

oProvide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users

oProvide support for MacOS and iOS to users

oProvide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues

oMonitor and respond to users on IT helpdesk channels and phone lines

oAssist in the m...