Last mile executive

Role Overview:
The Last Mile Executive is responsible for supporting and executing last mile delivery operations in Bangalore. This role focuses on ensuring seamless deliveries, timely pickups and drop-offs, coordination with delivery partners, and superior customer experience. The position plays a critical role in monitoring real-time deliveries, resolving exceptions, supporting route planning, and assisting in continuous improvement of last mile performance.
Key Responsibilities:
Coordinate daily last mile dispatches with 3 PL partners and internal fleet teams.
Monitor real-time delivery tracking and proactively resolve delivery exceptions and escalations.
Support route planning and suggest improvements based on operational realities.
Ensure timely pickups and deliveries aligned with SLAs.
Collaborate closely with warehouse, dispatch, and customer service teams for smooth order handovers.
Maintain daily MIS and assist in preparing delivery performance dashboar...