Latin America Collections Manager

What does the day‑to‑day operation of the role entail?

• Develop and execute the Latin America region's collections strategy, aligning with overall objectives and financial policies. Lead the collections team which may be typically dispersed across multiple offices.
• Drive continuous improvement initiatives to enhance collection efficiency, streamline workflows, and leverage automation. Monitor core and key performance indicators such as aging reports, unapplied cash, AR forecasts, bad debt write offs, dashboards, etc.
• Recruit, train, and motivate high-performing team. Foster a culture of accountability, collaboration, innovation and professional growth within the collections team.
• Build and maintain effective relationships with key customers, resolving payment disputes and negotiating payment plans when necessary. Act as an escalation point for complex issues.
• Partner with Sales, Finance, Legal, Credit and Order Management teams to devel...