Job Description
Job Responsibilities:
- Technical Training: Conduct online and on-site technical training for LATAM service providers and clients.
- Spanish Documentation: Prepare all Spanish technical materials (Service Manuals, BOMs, FAQs) for product launches.
- Daily Tech Support: Provide daily maintenance guidance and remote troubleshooting support to local service providers.
- Quality Supervision: Supervise service providers' repair quality and conduct regular after-sales system audits.
- Cross-department Support: Collaborate with Sales and Call Center teams to provide technical support for key accounts and customers.
- HQ Reporting: Report front-line technical issues and market quality data to Headquarters regularly.
- KPI Monitoring: Track service KPIs and failure data to improve regional after-sales performance.
- Product Improvement: Feedback product defects to R&D and Quality departments to drive product upgrades.
- Video...
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