Launch Operations Lead

Arketa is hiring a Launch Operations Lead to support the quality, reliability, and coordination of customer launches.

In this role, you'll partner closely with Onboarding, Migrations, Support, and Engineering to ensure launches stay on track and issues are addressed quickly and clearly when additional intervention is needed. You'll bring structure and judgment to complex launch moments, helping teams move efficiently while maintaining a high bar for customer experience.

You'll report directly to the Migrations Team Manager to review daily, weekly and quarterly tasks to regulate a steady pipeline flow.

This role is ideal for someone who enjoys operational problem-solving, cross-functional collaboration, and being a steady presence during high-impact moments.

What You'll Do

Support Launch Quality & Reliability

• Monitor launches and identify moments that require additional coordination or intervention

• Step in when la...