Job Description
**What you will do**:
You will act as the Knowledge Management and Quality Specialist for the newly established Customer Service Center of Excellence for the Global Products area. In this role, you will work closely with the Executive CoE Director, PBU Managers, CoE Support Managers, PBU Team Leads and CSRs setting up learning programs for new and current CoE members and run Quality Assurance processes to ensure the highest service quality is delivered to main stakeholders.
You will be responsible for designing, deploying and maintaining curriculum that is aligned to the specific needs of CoE members while ensuring the highest quality standards are followed by CSRs.
**How you will do it**:
**Learning & Development**
- Conduct multiple comprehensive needs assessments for the PBU Customer Service Teams.
- Design skill assessments and competency models based on analysis of a variety of field operations positions.
- Design and plan career path development programs base...
You will act as the Knowledge Management and Quality Specialist for the newly established Customer Service Center of Excellence for the Global Products area. In this role, you will work closely with the Executive CoE Director, PBU Managers, CoE Support Managers, PBU Team Leads and CSRs setting up learning programs for new and current CoE members and run Quality Assurance processes to ensure the highest service quality is delivered to main stakeholders.
You will be responsible for designing, deploying and maintaining curriculum that is aligned to the specific needs of CoE members while ensuring the highest quality standards are followed by CSRs.
**How you will do it**:
**Learning & Development**
- Conduct multiple comprehensive needs assessments for the PBU Customer Service Teams.
- Design skill assessments and competency models based on analysis of a variety of field operations positions.
- Design and plan career path development programs base...
Apply for this Position
Ready to join Johnson Controls? Click the button below to submit your application.
Submit Application