L&D Training Manager (Singapore based)

At COMO Lifestyle, we believe exceptional experiences start with exceptional people. We are seeking a passionate Learning & Development professional who can uplift service excellence across our lifestyle concepts. This role designs and delivers impactful training that strengthens our brand promise and elevates guest experience.

Key Responsibilities

Learning & Development

• Design and implement holistic training programs covering service culture, guest engagement, product knowledge, safety & hygiene, and operational SOPs.
• Facilitate engaging classroom, experiential, and on-the-job training sessions for staff at all levels.
• Conduct training needs analysis using guest insights, audits, and operational performance trends.
• Develop digital learning modules, training guides, and blended-learning tools to support continuous development.

Service Excellence & Brand Standards

• Create, refine, and ma...