Lead application management

Role Summary:

Lead application management for business-critical systems, ensuring stability, performance, and compliance. Oversee incident, change, and release management while driving process improvements and collaborating with cross-functional teams.

Primary Skills: Business Analysis or Product management skill with SQL, JIRA, ServiceNow, GitHub, Data Analysis, Product Management, Solution Engineering, Code Review

Secondary Skill: Python

Key Responsibilities:

• Provide L2/L3 support for enterprise applications; resolve incidents, requests, and enhancements.
• Manage ServiceNow/JIRA tickets, troubleshooting, and escalation.
• Coordinate releases, migrations, and environment maintenance from development to production.
• Implement risk mitigation, disaster recovery, and performance tuning strategies.
• Support testi...