Lead, Application Support Engineer

Overview

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Responsibilities

• Provide Level 2 support for business-critical applications, ensuring timely issue resolution and minimal downtime.
• Investigate, analyze, and troubleshoot application issues reported by end-users and L1 support teams.
• Collaborate with L3 support, development teams, and vendors to escalate and resolve complex issues.
• Design and implement automation solutions using Python and scripting to reduce L2 manual efforts.
• Write and optimize SQL queries and scripts for data extraction, transformation, and troubleshooting.
• Monitor application performance, system logs, and alerts, ensuring proactive issue detection and resolutio...