Job Description

Description

We are seeking a Lead Business Analyst with a strong blend of technical analytical expertise and commercial acumen. This role will function as a strategic link between our technical teams and prospective clients. In addition to gathering and analysing requirements, the Lead BA will play a key role in the pre-sales cycle by shaping solution proposals, managing RFPs, and demonstrating the value of our IT services to stakeholders.


Responsibilities

  • Collaborate closely with Sales and Business Development teams to identify and qualify leads based on technical fit
  • Lead the end-to-end management and creation of responses for RFPs, RFIs, and tenders
  • Deliver product demonstrations and presentations to prospective clients, clearly communicating the business value of proposed solutions
  • Assist in preparing Scope of Work (SOW) documents, commercial proposals, and related deliverables
  • Conduct discovery workshops with clients to understand their business challenges, workflows, and technical requirements
  • Translate business needs into detailed functional specifications and technical requirements for the development team
  • Perform Gap Analysis to align client expectations with current service offerings
  • Develop comprehensive documentation including BRD, FRD, Use Cases, and process flows
  • Act as a trusted advisor to clients during the pre-sales phase, providing input on best practices and solution architecture
  • Identify upsell and cross-sell opportunities for complementary IT services during requirement analysis
  • Manage stakeholder expectations related to project scope, feasibility, timelines, and solution outcomes

    • Requirements

  • Minimum 8+ years of experience as a Business Analyst in the IT/software industry
  • Proven experience supporting the sales / pre-sales cycle, including RFP participation, proposal writing, and solution positioning for IT services or SaaS products
  • Bachelor’s degree in Business, Computer Science, Information Technology, or a related discipline; MBA preferred
  • Strong understanding of SDLC, Agile methodologies, and general IT infrastructure (Cloud, APIs, Databases, etc.)
  • Exceptional verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical stakeholders
  • Demonstrated expertise in preparing proposals, commercial decks, and requirement artefacts
  • Analytical mindset with strong problem-solving and data-driven decision-making capabilities
  • Hands-on experience with wireframing tools (e.g., Balsamiq, Figma), project management tools (e.g., Jira, Trello), and the Microsoft Office Suite
  • Experience in Retail, Real Estate, E-commerce would be a plus
  • Certifications such as CBAP (Certified Business Analysis Professional) or CSM (Certified Scrum Master) are an added advantage
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred

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