Lead Business Analyst - Salesforce

We are seeking a BSA to join our team. You will be working closely with our Salesforce platform, including Salesforce CPQ. The ideal candidate should possess a detailed understanding of Salesforce configurations, business processes, permission sets, and role assignments, and should have the ability to understand system integrations with other tools such as Atlassian products and Jira. This role will also combine the responsibilities of an Assistant Project Manager and Quality Assurance Analyst.

Responsibilities

• Understand, define, and configure business processes within Salesforce and CPQ instances
• Review and edit workflow notifications and email alerts based on revised processes or business needs
• Manage permission sets, profiles, role assignments, and analyze their implications on organizational changes
• Assist with triaging support queries and determine appropriate follow-up actions
• Address security-related t...