Lead Computer Operator

Position Overview:

This position is primarily responsible for providing experienced Computer Operator support in a 24/7 processing environment, taking responsibility for shift coverage, providing Tier 2 computer operations support relieving management of these responsibilities. The incumbent has an excellent understanding of PC, mainframe, servers, data communications, file transfer protocols and MS Office products. 
 

Primary Responsibilities:

Maintains detailed understanding of job processing requirements and data flow of all Bank applications. Provides Tier 2 Support for timely response to issues and questions from Computer Operators escalating these to Technology management when appropriate. Is able to expertly cover all Computer Operators' shifts for time off, vacation, sick time, etc. 

Works with Business Systems Analysts in coordination of test environments and problem resolution for production and test environ...