Lead Consumer Support Analyst

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Consumer Support Analyst (Contact Center Operations)

Overview:
• Governance structure for all internal and external contact center operations to strengthen and optimize performance globally
• Standardize and manage all contact center operations globally including vendor management, agent performance and service delivery to support business/product strategies
• Define, measure, manage and be accountabl...