Job Description

A leading consulting firm in Canada is seeking a highly experienced Contact Center - Consulting Lead to oversee enterprise transformation initiatives. The ideal candidate will have 5-8 years in CX consulting and a strong track record in leading large-scale transformation projects. Responsibilities include managing stakeholder engagements and developing CX strategies tailored to business needs. The typical salary for this role ranges from CAD 160,000 to CAD 180,000 annually, reflecting the seniority and expertise required.
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