Lead Contact Center Data & Reporting Engineer

Job Description

Contact Center is looking to recruit talent to support the Reporting Cloud Transformation initiative. Candidate should have vast experience working with design and implementation of Reporting as it relates to IVR and Routing call flows and service integration supporting various line of businesses including mortgage, banking, and brokerage. Successful candidate will ideally have performed a pivotal role in large transformation before and have dealt with scale and complexity of legacy migration to target platform.

Responsibilities will include

· Collaborate with stakeholders to understand business processes and design solutions that optimize customer and agent experiences.

· Stay abreast of Genesys PureCloud and Power BI updates and features to leverage new capabilities in design.

· Design, implement, and ensure integration and interoperability between Genesys and Power BI systems or applic...