Lead Customer Care Representative

Lead Customer Care Representative



The Lead Customer Care Representative is responsible for all account maintenance involving walk-in customers. This role will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.

 

Essential Duties and Responsibilities:

• Act as a role model for staff
  
• Maintain exceptional level of customer service and handle escalated customer issues in the absence of the Associate Supervisor
  
• Contribute to the training of satellite office staff to ensure they understand and follow procedures
  
• Ensure the Service Center is clean, organized, and all equipment is functioning properly
  
• Ensure timely communication of essential information to Associate Supervisor and to Customer Care Supervisor
  
• Assist in creating a positive work environment that fost...