Lead - Customer Experience

Overview

Lead - Customer Experience role at Sutherland, located in Kuala Lumpur, Malaysia. We are seeking an organized and goal-oriented person to join the team as a Lead - Customer Experience. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you.

Responsibilities

The responsibilities described in the original posting align with a front-line quality-focused role. The Quality Analyst is responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Specialist focuses on evaluating transactions to ensure all required processes and guidelines are followed to deliver high levels of customer experience and employee engagement, while driving KPI performance at or above critical goals.

This individual is responsible for completing all assigned transaction evaluations and at...