Lead Customer Service Representative

At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

Trane Technologies Life Science Solutions Business is hiring for a Lead Customer Service Representative to join our team. In this role, you will provide technical process guidance to customer service teammates as a subject matter expert. The Lead Customer Service Representative will support the customer service team by being a point of escalation to help resolve customer/technicians’ needs and issues and serve as a back-up to the Customer Service Manager.

Responsibilities:

· Coordinates service resources, dispatche...