Job Description
As a Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.
Key Responsibilities
Customer Relationship Management:
Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding through the entire customer lifecycle.
Retention Excellence: Focus on ensuring high customer retention rates and meeting retention goals.
Stakeholder Engagement: Develop and maintain trusted working relationships with key decision-makers and power users within client organizations.
Client Understanding: Gain a deep understanding of your assigned clients' needs, objectives, and processes to facilitate successful adoption of Freshworks products.
Value Maximization: Collaborate closely with the sales team to identify opportunities for upselling additional services, integra...
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