Job Description

Role Overview

As a Customer Success Manager , you will own a portfolio of high-potential growth customers while also enabling and mentoring a pod of CSMs. This role blends direct customer ownership with leadership, operational rigor, and cross-functional influence to scale customer outcomes across the SuperOps lifecycle.


Key Responsibilities


Customer Portfolio Ownership

  • Serve as the primary point of contact for a defined portfolio of 15–20 accounts in the US market.
  • Own the end-to-end customer relationship, driving onboarding success, product adoption, value realization, renewals, and expansion.
  • Act as a trusted advisor, aligning SuperOps’ capabilities to customer business and technical objectives to ensure long-term success.


Pod Enablement & Coaching

  • Provide ongoing coaching, tactical guidance,...

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