Lead Customer Support Agent

About Shore360

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Position Summary

The Lead Customer Support Agent role (LCSA) is responsible for the prompt and efficient delivery of Customer Support Agent PH in a day-to-day management and administration capacity, supporting the Customer Service Manager. The Lead Customer Support Agent will provide a high level of customer support, ensuring the successful operation of the Customer Support unit and contributing to the overall success of the CES Team and the Suite of products.

Duties And Responsibilities

• Participate in and promote JANISON core workplace programs, including, but not limited to, those relati...