Job Description
Overview
Job Title: Lead Customer Support Engineer
Location: Madurai
Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there's no better time to advance your career at Aptean.
Primary Responsibilities
Job Title: Lead Customer Support Engineer
Location: Madurai
Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there's no better time to advance your career at Aptean.
Primary Responsibilities
- Lead is responsible for handling technical and or process escalations from our customers.
- He/She would be responsible to drive support metric via close collaboration with other departments like R&D, professional services, licensing team etc.
- Person should have strong hands on in driving common support metrics and its challenges.
- People management ...
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