Job Description

WHAT YOU WILL DO 

  • Lead and mentor a team of data support analysts, ensuring timely and accurate resolution of support tickets, data issues, and platform concerns
  • Take a hands-on role in quickly diagnosing and resolving data load failures, access issues, and reporting anomalies across Snowflake, Sigma, and related tools
  • Monitor daily data health checks and ensure smooth operation of scheduled pipelines and report refreshes
  • Serve as the primary escalation point for complex or urgent data issues that require cross-functional coordination or deep technical analysis
  • Work closely with reporting analysts and business users to investigate discrepancies and ensure end-to-end data reliability
  • Collaborate with data engineering team to identify root causes of recurring issues and contribute to preventative solutions
  • Maintain clear documentation, runbooks, and dashboards to track incidents, support patterns, and resoluti...

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