Job Description
Description
The Professional Services team maintains direct contact with customers pre-sale or post-sales or both.
Role and Responsibilities: Customer service includes communication via telephone, email, chat or through other social media platforms Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s) Ensures delivery of objectives and client expectations are met in accordance with contractual obligations Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures Conduct technical training courses for customers and/or employees in the use of complex situations on multiple complex Airline Network Planning and Scheduling products Interact with customer and functional organizations to develop specifications...
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