Job Description

Team Description

The Professional Services team maintains direct contact with customers pre-sale or post-sales or both.

Role And Responsibilities

  • Customer service includes communication via telephone, email, chat or through other social media platforms
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
  • Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
  • Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
  • Conduct technical training courses for customers and/or employees in the use of complex situations on multiple complex Airline Network Planning and Scheduling products
  • Interact with customer and functional organizations to develop ...

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