Lead Developer – Amazon Connect

Lead Developer – Amazon Connect

Experience: 8+ Years
Location: Hybrid / Remote – UAE
Employment Type: Full-time

About the Role

We are looking for a Lead Developer (Amazon Connect) who is hands‑on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems, leading technical design, and ensuring seamless integrations across enterprise environments.

Key Responsibilities

• Lead the end-to-end design and development of Amazon Connect‑based contact center solutions
• Develop customized IVR call flows, Lambda functions, and integrations with third‑party or enterprise systems
• Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
• Collaborate with ar...