Job Description

Lead Developer – Amazon Connect Experience: 8+ Years Location: Remote – India Employment Type: Full-time About the Role We are seeking a Lead Developer (Amazon Connect) to design and deliver cloud-based contact center applications leveraging AWS and Amazon Connect.

The role is fully remote and ideal for a senior engineer with strong technical depth in AWS cloud telephony and customer engagement platforms .

Key Responsibilities Architect and implement Amazon Connect solutions for call center operations.

Develop IVR workflows , custom integrations, and serverless backends using AWS Lambda.

Collaborate with global teams to build, test, and deploy production-ready contact center applications.

Leverage AWS native services for scalability, security, and performance optimization.

Lead technical discussions, provide code reviews, and ensure best practices across development cycles.

Required Skills & Experience 8+ years of total IT experience with a strong development background.

  • 3+ years of experience working on Amazon Connect implementations.

    Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway).

    Strong understanding of telephony concepts , call routing, and SIP protocols.

    Experience integrating contact center systems with CRM or ERP solutions .

    Preferred Qualifications AWS Developer / Architect certification.

    Knowledge of AI/ML integration , chatbots, or voice bots using Amazon Lex.

    Hands-on experience with automation, monitoring, and analytics tools for contact centers.

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