Job Description

Job Code Name: Product Support Analyst

Business Title: Support Analyst

Region: APAC

Country: Pune, India

What you will do:

Join our team and help us build digital products that deliver exceptional value and reliability to our customers. As a Product Support Analyst, you’ll be a critical link between our support and engineering teams, ensuring customer issues are rapidly resolved, and helping improve the overall product experience. Your work will drive faster response to user concerns through analytical thinking, proactive issue tracking, and real-time insights.

How you will do it:

  • Act as the important point of contact for escalated technical issues , investigating and analyzing problems from initial report through resolution.
  • Monitor application health and usage trends using Azure Insights, dashboards, and other telemetry tools ; proactively detect and rep...

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