Job Description
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clie...
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clie...
Apply for this Position
Ready to join Maximus? Click the button below to submit your application.
Submit Application