Job Description

Job Id: R0000388529

Job Description

About Us:

As a Fortune 50 company with more than400,000team membersworldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact.Becoming a Target team member means joining a community that valuesdifferentvoices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Tech Overview:

Every time a guest enters a Target store or browsesTarget.com, they experience the impact of Target’s investments in technology and innovation. We’re the technologists behind one of the most loved retail brands, delivering joy to millions of our guests, team members, and communities.
Join our global in-house technology team of more than 4,000 of engineers, data scientists, architects, coaches and product managers striving to make Target the most convenient, safe and joyful place to shop. We use agile practices and leverage open-source software to adapt and build best-in-class technology for our team members and guests—and we do so with a focus on experimentation and continuous learning.

Pyramid & Product Overview :

We createenterprise-scale technology solutionsthat unlock value for Target’steam members, guests, and suppliers. Millions of guests reach out to theService Centersfor assistance every year, and our engineers power:

  • Guest Service & CRM(Salesforce Service Cloud)
  • Self-Service & Voice Assistants(Genesys Cloud CX, Voicebots, IVR)
  • Agent Assist & Gen AIcapabilities that lower handle time and raise satisfaction
  • Telephony & Contact Routing(Verizon Voice, Google Voice/AI)

    • These products sit inside theGUEST Portfolio

    Role Summary :

    As aLead Engineer (L6)you willown the technical strategy, architecture, and deliveryfor multiple teams building full‑stack, AI‑enabled contact‑center products. You will guide architectural evolution, champion security and reliability, and scale Generative AI adoption across the portfolio.Key Responsibilities

  • Define and communicate architectural visionfor full‑stack and event‑driven systems, aligning to enterprise guardrails.
  • Drive high‑stakes design decisions(build vs. buy, domain boundaries, data models) across products and teams.
  • Lead, mentor, and grow engineers(L4–L5) through coaching, design reviews, and career guidance.
  • Establish and monitor SLIs/SLOs; partner with SRE to improve availability, latency, and cost efficiency.
  • Champion secure‑by‑design practices; conduct threat modeling, oversee penetration tests, and drive remediation at scale.
  • Integrate Generative AIcapabilities (LLMs, RAG, agents) into platform architecture, balancing innovation with risk.
  • Influence portfolio roadmapsby articulating technical trade‑offs and business impact to senior leadership.
  • Cultivate engineering culturefocused on psychological safety, learning, and continuous improvement.

    • Required Qualifications :

  • 10+ yearsof software engineering experience with at least3 yearsin a technical leadership/architect role.
  • Demonstrated mastery of full‑stack development (React/TypeScript; Kotlin/Micronaut, Java/Spring, Python) and distributed system design.
  • Proven track record operatingmission‑critical, high‑scaleplatforms (99.9 %+ availability).
  • Deep expertise in cloud architecture (GCP preferred), CI/CD automation, observability, and cost optimization.
  • Extensive knowledge of application & infrastructure security, compliance (PCI‑DSS, GLBA, SOX), and incident management.
  • Experience architecting and shippingAI‑powered capabilities(OpenAI, Vertex AI, Hugging Face, vector DBs) to production.
  • Exceptional communication and influence skills; ability to translate complex concepts for diverse stakeholders.

    • Preferred Skills :

  • Expertise withGenesys Cloud CX, Salesforce Service Cloud, Verizon Voice, or other large‑scale telephony/IVR ecosystems.
  • Experience leadingenterprise‑wide modernizationor platform migration initiatives.
  • Contributions to open‑source or industry standards; conference speaking

    • Know More About Us Here:

    Life at Target-https://india.target.com/
    Benefits-https://india.target.com/life-at-target/workplace/benefits
    Culture-    https://india.target.com/life-at-target/belonging


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