Job Description
Navan is building a best-in-class fraud defense, and at the heart of our success are the expert practitioners who lead our front lines. We are seeking a highly skilled and motivated Lead for our Fraud Operations team. This is a critical 'player-coach' role for an individual who is passionate about both deep-dive investigations and mentoring the next generation of fraud analysts.
As the Lead, you will be the team's subject matter expert and primary escalation point. You will not only handle our most complex and sensitive cases but also guide the team in its day-to-day execution, ensuring operational excellence and consistency. Reporting to the Senior Manager of Fraud Operations & Investigations, you will be instrumental in translating strategy into tactical success, refining processes, and fostering a culture of rigorous, high-quality work.
What You'll Do
As the Lead, you will be the team's subject matter expert and primary escalation point. You will not only handle our most complex and sensitive cases but also guide the team in its day-to-day execution, ensuring operational excellence and consistency. Reporting to the Senior Manager of Fraud Operations & Investigations, you will be instrumental in translating strategy into tactical success, refining processes, and fostering a culture of rigorous, high-quality work.
What You'll Do
- As the Fraud Operations Lead, you will be deeply involved in the team's daily rhy...
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