Lead French BA with Servicenow

Role Purpose

We are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow and fluent in French. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design, implementation, and optimization of ServiceNow solutions to support our telecom service offerings.

The mission of Senior Business Analyst is to:

• Requirement Elicitation and Analysis:
  • Collaborate with stakeholders to gather and analyze business requirements
  • Elicit, document, and analyze business requirements, processes, and workflows.
  • Translate business requirements into clear and concise functional specifications for technical teams.
• ServiceNow Configuration and Customization:
  • Utilize your knowledge in ServiceNow to suggest configur...