Job Description
Responsibilities
- Digital Infrastructure & Governance
- Develop and maintain the digital infrastructure roadmap for all hotel assets.
- Oversee IT budget planning, monitoring, and cost optimization across hardware, software, and digital initiatives.
- Analyse IT infrastructure requirements given by hotel operators.
- Establish governance frameworks for IT operations, cybersecurity, and data protection.
- Technology Deployment & Maintenance
- Lead end-to-end deployment of systems including PMS, POS, CRM, ERP, revenue management tools, housekeeping tech, and guest-facing solutions.
- Ensure timely upgrades, configuration management, and system reliability across all hotels.
- Monitor vendor SLAs and ensure high service uptime and performance.
- Procurement & Vendor Management
- Manage procurement of hardware, software licenses, networks, and digital tools.
- Evaluate, onboard, and ma...
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