Job Description
Lead IT Support Engineer
Onsite in Andover, MA
Monday–Friday, 9AM–5PM
Ongoing Contract‑to‑Hire
Overview
We are seeking a Lead IT Support Engineer to support a global biotech organization focused on organ‑transport technology. This is a fully onsite, Monday–Friday role where you will both lead a team of four IT Support Engineers and serve as the senior hands‑on technical resource. The Lead manages scheduling, escalations, ticket oversight, and ensures white‑glove service for a highly visible end‑user population. This position requires a strong technical foundation across Mac, Windows, identity platforms, and endpoint management tools, combined with excellent customer‑facing skills and the ability to maintain a high‑performing support environment.
Required Technical Skills (Must‑Haves)
• Advanced PowerShell scripting, including using scripts to push updates and automate tasks
• Strong Mac and Windows support experien...
Onsite in Andover, MA
Monday–Friday, 9AM–5PM
Ongoing Contract‑to‑Hire
Overview
We are seeking a Lead IT Support Engineer to support a global biotech organization focused on organ‑transport technology. This is a fully onsite, Monday–Friday role where you will both lead a team of four IT Support Engineers and serve as the senior hands‑on technical resource. The Lead manages scheduling, escalations, ticket oversight, and ensures white‑glove service for a highly visible end‑user population. This position requires a strong technical foundation across Mac, Windows, identity platforms, and endpoint management tools, combined with excellent customer‑facing skills and the ability to maintain a high‑performing support environment.
Required Technical Skills (Must‑Haves)
• Advanced PowerShell scripting, including using scripts to push updates and automate tasks
• Strong Mac and Windows support experien...
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