Lead Member Services Officer

If you are motivated and believe in the credit union philosophy of People Helping People, join our team

Purpose

Lead Member Services Officers should have a broad thorough knowledge of all branch operational procedures. Lead MSOs will assist with resolving member issues and complaints across all delivery channels and mentor less experienced staff.  Lead MSOs are expected to be leaders in the branch, to manage the branch in the absence of the VP/SVP and Assistant Branch Manager, and take a leadership role in loan underwriting, ensuring team member training is completed, and/or collections.  They should be willing to assist and supervise in all areas of branch operations.

Enhanced Expectations and Responsibilities at this Position Level*

• Assist in the management of the branch.

• Take a leadership role in the branch for one or more of the following:

  • Oversee loan review processes to ens...