Job Description

A leading e-commerce platform in Canada seeks a Support Manager to lead Merchant Support Specialists. This role involves coaching a high-performing team, leveraging AI tools to monitor performance, and ensuring exceptional service for merchants. The ideal candidate will have experience in customer support management, a data-driven mindset, and a passion for fostering a culture of inclusion. The position offers an opportunity to make a significant impact on merchant success while working in a dynamic and supportive environment.
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