Job Description

Type of Service Contingent Workforce - Technology

Job Title Lead Platform Engineer (Voice Comm) (IC)

Job Description

We are seeking a CCaaS Lead Engineer to join our growing Contact Center and Telephony team and lead the deployment, integration, and maintenance of our CCaaS (Contact Center as a Service) solutions. The ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, and a working knowledge of Avaya PBX systems. This role requires strong technical expertise, project management skills, and a collaborative mindset to deliver seamless contact center solutions.

Title: Lead Platform Engineer (IC)
In the Role you will:
• Lead the design, deployment, and configuration of CCaaS platforms (, Genesys, Nice, Five, Amazon Connect) and integrate with Avaya PBX systems to ensure seamless operation and perfo...

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