Lead QA Engineer

Job Description

At   FYERS   , our mission is "to Empower New-age Traders & Investors with the best-in-class technology and platform".

We are a bootstrapped company led by our founders who are extremely passionate about creating best-in-class value to our diverse customers, employees, and communities.

If you are passionate, creative and would like to grow with us in this journey, then please apply with your latest profile which will help us review fitment and connect.

Why Join Us:

• Immerse yourself in the dynamic world of capital markets.

• Shape the future of digital finance by working on groundbreaking projects.

• Collaborate with a diverse team of experts and visionaries.

• Elevate your career with continuous learning and growth opportunities.

Responsibilities

As a QA Engineer – Automation , you will be responsible for creating comprehensive test plans, estimating effort, and effectively prioritising multiple projects. You will ensure that quality issues and defects are accurately identified, documented, tracked, and resolved on time.

You will design, develop, and maintain automation frameworks and test scripts, and collaborate closely with product and engineering teams to clarify requirements, define scope, and estimate effort. You will also contribute to defining quality strategies and technical test designs to ensure reliable and high-quality releases, while mentoring and supporting team members across projects.

Requirements

Experience in testing web, iOS, and Android applications

Strong experience in designing, developing, and maintaining test automation scripts and frameworks

Proficiency in Python or Java

Hands-on experience with Selenium, Jenkins, GitHub , and CI/CD workflows

Experience in performance and load testing using automation tools

Proven ability to design and implement QA processes within teams and across cross-functional stakeholders such as developers, designers, and project managers

Solid understanding of Agile methodologies , including sprint planning, issue creation, and tracking

Proactive, self-driven mindset with strong ownership and communication skills

Actively contributes to improving QA practices by adopting industry best practices , tools, and processes to meet quality objectives.

Benefits

Imagine joining a team where your well-being is paramount, offering you full access to fitness facilities, virtual medical consultations, and flexible leave options. Enjoy the peace of mind with top-tier group medical coverage, robust personal accident protection, and extensive term life insurance for you and your family. Celebrate your successes with individual and team awards in a culture that values trust and openness, ensuring your achievements are always recognized. Elevate your career with our clear advancement pathways, internal mobility options, and leadership development programs. Thrive in an environment that not only supports your professional growth but also prioritises your overall wellness and happiness.

Requirements
Role Overview: The CRM / CLM lead will spearhead customer relationship and lifecycle management strategies to drive customer acquisition, engagement, retention, and profitability. This role will involve the design, implementation, and optimization of systems and processes to enhance customer experience and maximize customer lifetime value (CLV). Key Responsibilities: Strategy Development and Execution Develop and implement comprehensive CRM and CLM strategies aligned with the organization’s business goals. Lead initiatives to optimize customer segmentation, targeting, and engagement across various channels. Analyze customer journeys to identify pain points and areas for improvement in client interactions. Technology and Systems Oversee the selection, deployment, and management of CRM plaƞorms and tools. Collaborate with IT and Data Analytics teams to integrate CRM systems with other plaƞorms for seamless customer data management. Ensure data accuracy and integrity across CRM systems while maintaining compliance with data protection regulations. Customer Engagement and Retention Design and implement personalized campaigns to improve customer satisfaction, loyalty, and retention. Monitor customer behavior and develop strategies for proactive engagement to prevent churn. Foster a culture of customer obsession across the organization. Performance Analysis and Reporting Set KPIs and performance metrics for CRM and CLM initiatives. Analyze data to measure the effectiveness of customer lifecycle strategies and provide actionable insights. Prepare detailed reports and present findings to senior management. Key Requirements: Education: Bachelor's degree in Business Administration, Marketing, Finance, or a related field. A Master’s degree is preferred. Experience: 7–10 years of experience in CRM, CLM, or related roles within the financial services or stockbroking industry. Strong knowledge of customer relationship management plaƞorms (e.g., Clever Tap , Zoho, HubSpot) and data analytics tools. Proven ability to design and implement data-driven customer lifecycle strategies. Deep understanding of stockbroking or financial services industry dynamics, regulations, and customer behavior Core Competencies Customer-Centric Mindset: Demonstrated ability to place customers at the core of all decisions. Analytical Thinking: Strong problem-solving and data interpretation skills. Communication: Exceptional written and verbal communication skills. Leadership: Experience leading cross-functional teams and driving organizational change. Tech Savviness: Proficiency in leveraging technology for customer engagement and lifecycle management. If you are passionate, creative and would like to grow with us in this journey, then please apply with your latest profile which will help us review fitment and connect.