Job Description
Job Description
Job Description: Inbound & Outbound Calling Associate
Location: Gurgaon
Work Schedule: 6 days working (Roster week-off)
Job Summary
We are hiring Inbound & Outbound Calling Associate to handle customer calls, resolve queries, and support business operations. The role involves interacting with customers over calls, providing accurate information, and ensuring a positive customer experience.
Key Responsibilities
Handle inbound calls to resolve customer queries and concerns.
Make outbound calls for follow-ups, customer support, or information sharing.
Provide correct details about products/services, policies, and processes.
Maintain call records and update customer details in the CRM system.
Escalate complex issues to the relevant team when required.
Job Description: Inbound & Outbound Calling Associate
Location: Gurgaon
Work Schedule: 6 days working (Roster week-off)
Job Summary
We are hiring Inbound & Outbound Calling Associate to handle customer calls, resolve queries, and support business operations. The role involves interacting with customers over calls, providing accurate information, and ensuring a positive customer experience.
Key Responsibilities
Handle inbound calls to resolve customer queries and concerns.
Make outbound calls for follow-ups, customer support, or information sharing.
Provide correct details about products/services, policies, and processes.
Maintain call records and update customer details in the CRM system.
Escalate complex issues to the relevant team when required.
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