Job Description
Company Description
We are One Sutherland — a global team dedicated to creating innovative breakthrough solutions. Our diverse workforce values different perspectives, experiences, and backgrounds. We celebrate diversity and foster an inclusive environment. Sutherland is an equal opportunity employer committed to a positive work environment through professionalism and teamwork. Our goal is to be the One Sutherland Team, Playing to Win .
Founded in 1986, Sutherland has grown over 35 years into a leading global provider of business process and technology management services. We offer an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle.
Job Description
As a Lead in this role, you will:
- Be the expert: Monitor queues in real-time to identify risks to meeting contractual KPIs such as Service Level, Abandonment %, Line Adherence, ...
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